Legal Policies
The public legal and operational policies governing Proxium. Each policy operates as a distinct document, while the Terms & Conditions incorporate the others by reference.
For new contracts, the applicable effective date is the date these terms are offered and accepted. For an existing account, it is the transition date notified to the customer following the legally effective transfer arrangements. A revision date alone does not transfer a contract or change its historic rights.
Terms & Conditions
The agreement governing your account, orders, balance, and use of the Proxium Services.
Privacy Policy
How we collect, use, share and protect personal data, and your rights under the UK GDPR.
Cookie Policy
Cookies and similar technologies we use, their categories, and how to manage consent.
Acceptable Use Policy
Prohibited activity and the rules that protect customers, third parties and the network.
Payment & Account Balance Policy
Top-ups, currencies, the prepaid balance, invoices, payment review and chargebacks.
Refund & Cancellation Policy
When a top-up or purchased proxy may be refunded, and how to request a refund.
Digital Delivery & Service Fulfilment Policy
How proxy access is delivered electronically, delivery timing, and credential security.
Restricted Countries & Eligibility Policy
Geographic, sanctions and risk restrictions that apply to accounts and payments.
Abuse Reporting & Complaints Procedure
How to report misuse, and how customers may complain or appeal an enforcement action.
Legal Notice & Company Information
Service-provider details, governing law, and how to reach us for legal matters.
PRIME OAK VENTURES LIMITED
Company number 17474169
Office 448 Unit 5 399-405 Oxford Street, Mayfair, London, United Kingdom, W1C 2BU