Privacy Policy

1. Who we are

This Privacy Policy explains how PRONTOWARE OÜ("we", "us", "Proxium") collects, uses, and protects your personal data when you use the Proxium website and services. PRONTOWARE OÜ is the data controller responsible for your personal data. Registered address: Tornimäe tn 7, 10145, Kesklinna linnaosa, Tallinn, Harju maakond, Estonia. Reg. No.: 17578967.

2. Data we collect

When you register for an account and use our services, we collect the following categories of personal data:

• First name and last name
• Email address
• Phone number
• Date of birth
• Billing and residential address
• Account and transaction data, such as your balance, top-up history, and proxy purchases
• Technical data, such as IP address, browser type, and device information collected automatically when you use the site

Payment card details are processed directly by our PCI-DSS compliant payment providers and are not stored on our servers.

3. How we use your data

We process your personal data to:

• Create and manage your account and verify your identity
• Process top-ups, purchases, refunds, and issue invoices
• Provide, maintain, and improve our proxy services
• Provide customer support and respond to your enquiries
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal, tax, and regulatory obligations

4. Legal basis for processing

We process your data on the basis of contractual necessity (to provide the services you request), our legitimate interests (to secure and improve our services), your consent (for optional cookies and marketing), and compliance with legal obligations (such as tax and anti-fraud requirements).

5. Cookies

We use cookies and similar technologies to operate the website and improve your experience. Essential cookies are required for core functionality such as authentication and maintaining your session, and cannot be disabled. Non-essential cookies (for example, analytics) are only set with your consent, which you can give or decline through our cookie banner on your first visit. You can also manage cookies through your browser settings.

6. Data retention

We retain your personal data only for as long as necessary to provide the services and fulfil the purposes described in this policy, including meeting legal, accounting, and tax obligations. Transaction and invoicing records are typically retained for the period required by applicable law. When data is no longer needed, we securely delete or anonymize it.

7. Sharing your data

We do not sell your personal data. We share it only with trusted service providers who help us operate our business, such as payment processors, infrastructure providers, and support tools, all of whom are bound by confidentiality and data protection obligations. We may also disclose data where required by law or to protect our legal rights.

8. Your rights under the GDPR

If you are located in the European Economic Area, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to rectification of inaccurate or incomplete data
• The right to erasure ("the right to be forgotten")
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at info@worldproxium.com.

9. Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact PRONTOWARE OÜ at info@worldproxium.com. Registered address: Tornimäe tn 7, 10145, Kesklinna linnaosa, Tallinn, Harju maakond, Estonia.